Welcome to the iPhone LK FAQ section. Below are answers to some of the most commonly asked questions. If you can’t find the answer to your question here, feel free to contact us for further assistance.

  1. What types of payment do you accept?
    We accept various payment methods for your convenience:
    • Credit/Debit Cards (Visa, MasterCard, etc.)
    • Bank Transfers
    • Cash on Delivery (available only for Colombo customers)
    Payments are securely processed via trusted third-party payment gateways.
  2. How do I place an order?
    To place an order, follow these simple steps:
    • Browse our website to find the product you want.
    • Select your product, specify any options (e.g., color, storage), and click Add to Cart.
    • Go to your cart and click Checkout.
    • Provide your shipping details and choose your payment method.
    • Complete your purchase, and you’ll receive an order confirmation email.
  3. Can I change my order after placing it?
    Once an order is confirmed and processed, we are unable to make any changes to it (including product modifications, address changes, or payment method updates). If you need to make any changes, please contact us immediately after placing the order, and we will do our best to assist you.
  4. How do I track my order?
    Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track the status of your delivery directly through the shipping carrier’s website.
  5. Do you offer island-wide delivery?
    Yes! We offer island-wide delivery across Sri Lanka. We partner with reliable courier services to ensure your products are delivered promptly and safely.
  6. How much is the delivery fee?
    Shipping fees depend on your location and the size of the order. During checkout, the delivery fee will be calculated based on your address. We provide free delivery for certain promotions or orders over a specific value.
  7. How long will it take to receive my order?
    • In Colombo: Delivery typically takes 1-3 business days.
    • Outside Colombo: Delivery may take 3-7 business days, depending on your location.
    Please note that delivery times can vary depending on external factors, such as holidays or weather conditions.
  8. Can I return or exchange a product?
    Yes, we have a 7-day return and exchange policy for products that are defective, damaged, or incorrect. Please refer to our Refund and Returns Policy for more details on how to return or exchange a product.
  9. Do your products come with a warranty?
    Yes, all devices purchased from iPhone LK are covered by Apple’s official Apple Care warranty. If you encounter any issues with your Apple product, you can contact us for assistance with warranty claims or visit an authorized Apple service center.
  10. What if I receive a damaged or incorrect product?
    If you receive a damaged or incorrect product, please contact us immediately within 7 days of receiving your order. We will guide you through the process for a return, replacement, or refund as per our Refund and Returns Policy.
  11. Can I pay with Cash on Delivery (COD)?
    Yes, Cash on Delivery is available for customers within Colombo. You can select this payment method at checkout, and our delivery team will collect the payment when they deliver your product.
  12. How can I contact customer support?
    If you have any questions or need assistance, feel free to reach out to us:
    • Email: [email protected]
    • Phone: 071 300 0311
    • Address: R.A. De Mel Mawatha, Colombo 04, Sri Lanka
  13. Do you offer gift cards?
    Currently, we do not offer gift cards. However, you can purchase any of our products and have them shipped as gifts.
  14. How can I cancel my order?
    Once an order is placed and confirmed, cancellations are only possible if the order has not yet been processed or shipped. Please contact us immediately if you wish to cancel an order, and we will do our best to accommodate your request.
  15. Can I get a discount for bulk orders?
    For bulk orders, we recommend contacting us directly via email or phone to discuss possible discounts and arrangements. We offer special pricing for corporate and wholesale orders.
  16. Do you offer international shipping?
    At this time, we only offer delivery within Sri Lanka. For international shipments, please contact us for further details on availability or potential future services.
  17. Are your iPhones and accessories original?
    Yes, all of our products are 100% genuine Apple products sourced directly from authorized Apple distributors. You can shop with confidence knowing that you are getting authentic products.
  18. How can I stay updated on new products and promotions?
    To stay informed about the latest iPhone models, deals, and promotions, you can:
    • Subscribe to our newsletter via our website.
    • Follow us on Facebook, and Instagram for updates.